Informa is a global leader in connecting specialists in academic and business-to-business markets with valuable knowledge. As a leading international events, digital services, and academic knowledge business headquartered in the UK, Informa is a member of the UK’s FTSE 100 group of public companies. The company is dedicated to connecting professionals in various markets with valuable insights and information, fostering innovation and growth.

Before partnering with K&C, Informa faced scattered monitoring systems and siloed incident responses that made platform reliability difficult to manage at scale. Alert fatigue, inconsistent log visibility, and slow root cause analysis were everyday challenges. K&C introduced a layered NOC strategy focused on observability, speed, and cross-team alignment. We centralized monitoring, integrated logs, and introduced custom metrics for proactive traffic analysis and anomaly detection. Our team didn't just respond to issues — we helped prevent them. Now, when incidents occur, alerts are routed instantly, triage begins immediately, and teams operate with a shared understanding of the system's health. Post-mortems are turned into action items, alerts into automated scripts, and recurring issues into architectural improvements.