SHD Transitioning Network Operations from Germany to Cairo
Overcoming Operational, Linguistic, and Technical Challenges
about SHD
SHD is a leading software specialist for the furniture and kitchen retail market. The company delivers comprehensive ERP and planning solutions—from MHS, Cogito, and SHDecoro to warehouse logistics, POS, finance and HR systems—supporting digital transformation. As a proud member of the GENII Software Group, SHD primarily serves clients in the DACH region, benefiting from international collaboration and resources within this European software holding.
Software Provider
> 1.000 Employees
International
Cisco Wireless Solutions, Paloalto, Fortinet & more
10 Team members
project
The Challenge
- Limited access to talen Difficulty finding and retaining engineers with the required expertise in the local market.
- High operational costs Elevated running costs restricted SHD’s ability to invest in infrastructure modernization.
- Need for efficiency Desire to streamline operations without sacrificing service quality.
- Ensuring service continuity Need to evolve operations without compromising reliability and client trust.
- Resistance to Technological Change Existing network team resisted modernization, posing a risk to innovation and competitiveness.
Solution
- Offshore transition to Cairo Strategic move to Cairo enabled faster hiring and access to a broader talent pool.
- Modern, certified expertise Built a team skilled in current technologies, ready to support transformation.
- Scalable and agile operations Gained flexibility to scale quickly and deliver at pace.
- Cost-efficient resource strategy Reduced labor and onboarding costs without sacrificing quality.
- Revitalized service delivery Transition ended operational stagnation, enabling delivery of next-gen IT services to German clients.
Success Story
After over years of stable in-house operations, SHD successfully transitioned its Network Operations and Security Services from Germany to Cairo—without a single SLA breach or service disruption. Through strategic hiring, strong leadership, and a structured onboarding process, K&C built a bilingual, Cairo-based team that quickly integrated into SHD’s workflows. German-speaking engineers ensured seamless client communication, while the new team began driving innovation within months—automating processes, optimizing wireless infrastructure, and enhancing monitoring with centralized dashboards. What began as a cost-saving initiative evolved into a scalable, high-performance operation ready to support SHD’s future growth. The seamless integration of the Blue/Green Deployment strategy resulted in zero-downtime deployments, gradual traffic switching, and risk mitigation across more than 8 services, significantly enhancing the platform's reliability.
WHY K&C?
Proven Experience in Complex Transitions
We don’t just build teams—we ensure seamless handovers, deep knowledge transfer, and long-term scalability.
Trustworthy Leadership
Our hands-on technical leads act as your strategic extension—ensuring accountability, performance, and innovation.
Always On. Always In Control
We keep your systems running smoothly—monitoring, reacting, and resolving before issues escalate.
About Krusche & Company
With over 25 years of experience, Krusche & Company (K&C) is a leading IT outsourcing provider, specializing in web and cloud technologies. Our team of 150+ IT experts operates from six offices worldwide, delivering top-notch services in UX/UI design, software development, cloud development, DevOps, quality assurance, agile project management, and cybersecurity.
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Frequently asked questions
Krusche & Company is an IT outsourcing company that supports their clients with their app & web development.
We go beyond outsourcing. For us the journey only starts when we have placed our people at your company. We also help you with topics like innovation, knowledge retention, cyber security, data privacy, and sustainability.
We are headquartered in Munich, but also have offices in Cracow, Sofia, Kyiv, Sulaimaniya and New Cairo.
As a German company we appreciate the importance of cyber security, data privacy and that every company or project has different requirements. To guarantee that we can comply with the strictest of requirements and also offer the best IT-professionals, we have our people spread across 3 different regions.
Working with a global workforce is not always easy: otherwise everyone would do it. As a German company, we understand your company’s culture and as an IT outsourcing company we also understand the cultures of the people we employ. This allows us to resolve any potential issues and make sure every one of our people can integrate easily into your company.
We offset our own greenhouse gas emissions, reduce waste and minimize the carbon footprint of our offices. This means that we are a sustainable partner that has a positive impact on your company’s sustainability efforts.