Business Transformation Analyst

Required Location: Cairo, Egypt

GENERAL

The Business Transformation Analyst is a hands-on member of the Business Transformation Office (BTO), responsible for turning operational challenges into evidence-based, executable transformation initiatives across Knowledge, AI, Data & BI, and Customer Support platforms.

The role works closely with initiative leaders, business process owners, functional leaders, subject-matter experts, GTD, data teams and external partners. It combines end-to-end process analysis, data-led insight, technology use-case discovery and structured business analysis to define what should change and why.

The Business Transformation Analyst follows initiatives from discovery through pilot and adoption: mapping current and future states, establishing performance baselines, shaping requirements and business cases, and helping teams realise measurable improvements.

RESPONSIBILITIES:

Process Discovery & Improvement

–      Lead discovery workshops and interviews to understand business needs, pain points, controls, hand-offs and root causes.

–      Map end-to-end current-state and future-state processes using BPMN, SIPOC, value-stream or equivalent methods.

–      Identify simplification, standardisation, automation and control opportunities and convert them into a prioritised backlog.

–      Define process owners, decision rights, KPIs and benefit baselines for the proposed change.

Data & Business Intelligence

–      Analyse operational and portfolio data to identify trends, bottlenecks, service issues and improvement opportunities.

–      Build and maintain Power BI dashboards using Power Query, data modelling and DAX to support business decisions.

–      Partner with data owners and technical teams to define sources of truth, data-quality rules and reporting requirements.

–      Translate business questions into practical data, KPI and analytics requirements.

AI, Automation & Digital Tooling

–      Discover, assess and prioritise AI and GenAI use cases based on value, feasibility, data readiness, risk and adoption needs.

–      Support AI initiatives from requirements and pilot design through governance, implementation and adoption.

–      Design or support workflow automation using Power Automate, Power Apps, UiPath, Bizagi or comparable low-code tools.

–      Document controls, access, ownership and operating requirements for responsible and sustainable solutions.

Knowledge & Service Platforms

–      Support knowledge architecture, lifecycle, ownership, content prioritisation and self-service initiatives.

–      Analyse Jira Service Management or other ITSM workflows, service catalogues, SLAs, knowledge and reporting requirements.

–      Translate service and platform needs into clear requirements, user stories, acceptance criteria and implementation priorities.

Stakeholder & Initiative Support

–      Build trusted relationships across business and technology teams and facilitate decisions in a matrix organisation.

–      Prepare concise executive materials, recommendations, business-case inputs and progress updates.

–      Coordinate dependencies between initiatives and support pilots, testing, training, adoption and benefits tracking.

Delivery & Governance

–      Maintain clear backlogs, requirements, actions, risks, decisions and ownership for assigned initiatives.

–      Apply BTO governance standards and ensure evidence, assumptions and trade-offs are transparent.

–      Work with project managers and delivery partners to move approved initiatives into executable delivery plans.

–      Track outcomes and recommend corrective actions when adoption or benefits are below expectations.

Executive Governance & Conduct

–      Represent BTO with a practical, objective and outcome-focused approach.

–      Escalate material risks, ownership gaps and cross-functional blockers early.

–      Handle business information, data and AI use cases with appropriate confidentiality and governance.

KEY EXPERIENCE

–      Four to seven years of experience in business transformation, process excellence, business analysis, operations or a related field.

–      Evidence of implemented cross-functional process improvements, not only analysis or recommendations.

–      Hands-on Power BI experience, including Power Query, data modelling, DAX, dashboards and KPI design; working SQL knowledge is advantageous.

–      Practical experience with low-code, workflow automation or RPA tools, such as Power Platform, UiPath, Bizagi or equivalent.

–      Participation in implemented AI or GenAI use cases and familiarity with Jira/JSM or other ITSM platforms.

COMPETENCIES

–      Structured problem solving, process thinking and strong analytical judgement.

–      Hands-on, curious and comfortable moving between business detail and technology possibilities.

–      Strong workshop facilitation, requirements elicitation and stakeholder interviewing skills.

–      Ability to communicate clearly with operational teams, technical specialists and executives.

–      High-quality documentation, prioritisation and attention to evidence and detail.

–      Collaborative mindset, constructive challenge and personal accountability for outcomes.

WORKING CONDITIONS & EFFORT

–      Hybrid/office based as required, working with geographically distributed teams and partners.

–      Regular facilitation, analysis and preparation of decision-quality materials across concurrent initiatives.

–      Occasional travel may be required for workshops, discovery or implementation support.

Behaviors

–      Accountability & Ownership

–      Collaboration & Communication

–      Customer & Process Focus

–      Continuous Improvement & Learning

Education

–      Bachelor’s degree in Business, Engineering, Information Systems, Computer Science or a related field.

–       Lean/Six Sigma, business analysis, Power BI, Power Platform, Agile or process-modelling certification is advantageous.