From Chaos to Control: How Informa Achieved 24/7 Observability with K&C’s NOC Expertise
A scalable, full-stack monitoring and incident response system turned reactive firefighting into proactive platform resilience.
about Informa
Informa is a global leader in connecting specialists in academic and business-to-business markets with valuable knowledge. As a leading international events, digital services, and academic knowledge business headquartered in the UK, Informa is a member of the UK’s FTSE 100 group of public companies. The company is dedicated to connecting professionals in various markets with valuable insights and information, fostering innovation and growth.
Service Provider (Information)
> 12.000 Employees
International
AWS Services, Kubernetes & more
40 Team members
project
The Challenge
- Critical visibility gaps Informa needed full-stack monitoring across applications, databases, and infrastructure – without missing a single heartbeat.
- Rapid incident response With multiple systems and services running across cloud infrastructure, there was no time for delays or finger-pointing during incidents.
- Customer-Centric uptime Reliability wasn’t just a technical goal – it was a business priority.
Solution
- End-to-End Monitoring Centralize all application/cluster(Prometheus) and infra(CloudWatch) metrics in Grafana – for real-time, actionable insights.
- Log management overhaul Migrated logging stack from Papertrail to Graylog to EFK for centralized log intelligence.
- Predictive ops Introduced metrics autodiscovery, request counting, and WAF integration to proactively mitigate threats and performance bottlenecks.
- Unified collaboration Bridged gaps between NOC, DevOps, QA, and development to foster shared accountability and fast recovery.
Success Story
Before partnering with K&C, Informa faced scattered monitoring systems and siloed incident responses that made platform reliability difficult to manage at scale. Alert fatigue, inconsistent log visibility, and slow root cause analysis were everyday challenges. K&C introduced a layered NOC strategy focused on observability, speed, and cross-team alignment. We centralized monitoring, integrated logs, and introduced custom metrics for proactive traffic analysis and anomaly detection. Our team didn't just respond to issues — we helped prevent them. Now, when incidents occur, alerts are routed instantly, triage begins immediately, and teams operate with a shared understanding of the system's health. Post-mortems are turned into action items, alerts into automated scripts, and recurring issues into architectural improvements. The seamless integration of the Blue/Green Deployment strategy resulted in zero-downtime deployments, gradual traffic switching, and risk mitigation across more than 8 services, significantly enhancing the platform's reliability.
WHY K&C?
Designed for resilience
Every monitoring layer and escalation path is built to anticipate, not just react to, operational issues.
Integrated across teams
NOC works in lockstep with development, QA, and DevOps — ensuring no blind spots during incidents.
Built to improve continuously
Post-incident learning feeds directly into architectural upgrades, automated alerting, and test coverage.
About Krusche & Company
With over 25 years of experience, Krusche & Company (K&C) is a leading IT outsourcing provider, specializing in web and cloud technologies. Our team of 150+ IT experts operates from six offices worldwide, delivering top-notch services in UX/UI design, software development, cloud development, DevOps, quality assurance, agile project management, and cybersecurity.
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Frequently asked questions
Krusche & Company is an IT outsourcing company that supports their clients with their app & web development.
We go beyond outsourcing. For us the journey only starts when we have placed our people at your company. We also help you with topics like innovation, knowledge retention, cyber security, data privacy, and sustainability.
We are headquartered in Munich, but also have offices in Cracow, Sofia, Kyiv, Sulaimaniya and New Cairo.
As a German company we appreciate the importance of cyber security, data privacy and that every company or project has different requirements. To guarantee that we can comply with the strictest of requirements and also offer the best IT-professionals, we have our people spread across 3 different regions.
Working with a global workforce is not always easy: otherwise everyone would do it. As a German company, we understand your company’s culture and as an IT outsourcing company we also understand the cultures of the people we employ. This allows us to resolve any potential issues and make sure every one of our people can integrate easily into your company.
We offset our own greenhouse gas emissions, reduce waste and minimize the carbon footprint of our offices. This means that we are a sustainable partner that has a positive impact on your company’s sustainability efforts.