ic_agile_128ic_business_128ic_agile_white_128ic_banknote_smile_128ic_business_128ic_business_128ic_checkmark_128ic_client_team_manager_128ic_code_file_128ic_code_files_128ic_corporate_cloud_platforms_128ic_crossplatform_apps_128ic_dedicated_team_128ic_developer_128ic_development_team_128ic_enterprise_128ic_faster_timeframe_128ic_fixed_price_128ic_graph_down_128ic_graph_down_128ic_hourly_128ic_hourly_white_128ic_information_finder_128ic_junior_developer_128ic_managed_team_128ic_message_128ic_mobile_app_startups_128ic_mobile_development_128ic_mobile_development_up_128ic_mobile_devices_128ic_multiplatform_128ic_multiplatform_white_128ic_pricetag_128ic_project_checklist_128ic_project_management_128ic_project_management_team_128ic_research_and_development_team_128ic_scalable_team_128ic_senior_developer_128ic_smaller_codebase_128ic_smaller_price_128ic_startup_128ic_team_manager_128ic_three_times_faster_128Arrow_Dropdownic_001_google+_16ic_002_xing_16Group 2ic_003_facebook_16ic_004_linkedIn_16Groupic_005_message_16ic_006_upload_16ic_007_remove_16ic_008_email_16ic_009_attachment_16ic_010_file_16ic_011_name_16ic_012_arrow_left_16ic_013_arrow_right_16ic_014_arrow_down_16ic_015_arrow_up_16ic_016_dropdown_arrow_down_16ic_016_dropdown_arrow_leftic_016_dropdown_arrow_rightic_017_K&C_dropdown_arrow_up_16ic_018_language_16ic_019_Quote_16ic_020_+_16ic_021_=_16ic_022_phone_16ic_023_twitter_16ic_024_position_16ic_025_company_16ic_026_search_16ic_027_mobile_16ic_028_fax_16ic_029_location_16ic_030_enlarge_16ic_031_downscale_16ic_032_contactic_download_normal_16pxic_033_skype_16ic_006_download_16 copySearchK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxK&C_Icons_32pxic_Interest_based_64ic_acrivate_card_64ic_api_client_64ic_application_architecture_64ic_application_architecture_ white_64ic_application_development_user_64ic_application_development_user_64ic_arrow_down_64ic_automated_backups_64ic_automated_infrastructure_provisioning_64ic_automated_infrastructure_provisioning_white_64ic_automated_storage_64ic_automated_storage_64ic_automation_64ic_avaliability_across_the_world_64ic_avaliability_across_the_world_white_64ic_brackets_64ic_brackets_64ic_build_64ic_build_64ic_business_64ic_business_partnership_64ic_business_partnership_white_64ic_business_64ic_calculator_64ic_calendar_64ic_car_rent_64ic_card_renewal_64ic_chat_64ic_chat_bubbles_64ic_chat_bubbles_64ic_chat_white_64ic_checklist_64ic_checkmark_64ic_blockchain_64ic_smart_development_64ic_blockchain_consulting_64ic_checkmark_white_64ic_clock_64ic_clock_white_64ic_cloud_media_64ic_cloud_solutionsic_cloud_solutions_whiteic_cluster_64ic_cluster_white_64ic_code_base_optimization_64ic_coding_64ic_coding_white_64ic_commenting_widget_64ic_commenting_widget_64ic_containers_64ic_containers_white_64ic_continious_64ic_continious_delivery_64ic_continious_delivery_white_64ic_continious_release_64ic_continious_release_white_64ic_continious_white_64ic_cost_saving_64ic_cost_saving_white_64ic_cpu_load_64ic_credit_card_64ic_crossplatform_app_development_64ic_crossplatform_app_development_white_64ic_custom_crm_64ic_custom_crm_64ic_independence_consulring_64ic_database_calls_64ic_database_calls_white_64ic_dedicated_teams_64ic_dedicated_teams_64ic_desktop_application_user_64ic_desktop_application_user_64ic_desktop_code_64ic_desktop_code_white_64ic_developer_64ic_developer_white_64ic_development_64ic_devops_64ic_devops_64ic_documents_64ic_documents_graph_64ic_documents_graph_white_64ic_documents_white_64ic_download_presentation_64ic_education_64ic_email_open_64ic_email_open_white_64ic_environment_healthcheckic_euro_64ic_euro_white_64ic_failure_solved_64ic_globe_outlines_64ic_good_quality_64ic_high_load_websites_64ic_high_load_websites_white_64ic_hotel_booking_64ic_inability_64ic_inability_white_64ic_increase_64ic_increase_white_64ic_increasing_team_64ic_independence_64ic_integration_64ic_it_outsourcing_64ic_it_outsourcing_64ic_knowledge_sharing_64ic_mobile_devices_64ic_laptop_user_64ic_laptop_user_64ic_launch_64ic_launch_white_64ic_learning_64ic_learning_two_white_64ic_lighthouse_64ic_link_64ic_load_balancer_64ic_load_balancer_64ic_load_card_64ic_lock_64ic_lock_white_64ic_low_cost_64ic_low_load_websites_64ic_maintenance_tools_64ic_maintenance_tools_white_64ic_media_player_64ic_messaging_platforms_64ic_microservice_architecture_64ic_microservices_64ic_microservices_64ic_mobile_app_64ic_mobile_app_64ic_mobile_content_64ic_mobile_development_64ic_mobile_development_white_64ic_mobile_devices_64ic_mobile_devices_white_64ic_mobile_payments_64ic_mobile_social_media_applications_64ic_mobile_workflows_64ic_money_transfers_64ic_multimedia_sharing_64ic_multimedia_sharing_white_64ic_my_garage_64ic_no_access_64ic_no_access_white_64ic_no_oldschool_64ic_online_marketplaces_64ic_online_marketplaces_white_64ic_online_trading_64ic_online_trading_64ic_pair_device_64ic_parallels_64ic_parallels_white_64ic_passcode_64ic_payment_systems_64ic_performance_64ic_performance_issues_64ic_performance_issues_white_64ic_performance_white_64ic_plane_64ic_plane_white_64ic_plus_64ic_plus_64ic_pricetags_64ic_pricetags_64ic_product_64ic_product_search_64ic_product_white_64ic_productivity_tools_64ic_productivity_tools_64ic_project_delivery_64ic_project_delivery_white_64ic_project_management_64ic_project_management_collaboration_64ic_project_management_team_64ic_project_management_team_white_64ic_project_risks_reduced_64ic_quality_mark_64ic_quality_mark_64ic_quality_mark_white_64ic_question_64ic_react_native_64ic_response_time_64ic_response_time_white_64ic_rest_api_64ic_retail_64ic_transparency_consulting_64ic_scale_up_64ic_scale_up_white_64ic_self_healing_64ic_self_healing_64 copyic_send_money_64ic_server_64ic_server_white_64ic_shopping_64ic_sleep_mode_64ic_small_is_beautiful_64ic_smaller_price_64ic_social_benefits_64ic_social_connections_64ic_socket_64ic_spare_parts_for_cars_64ic_spare_parts_for_cars_white_64ic_speedometer_64ic_performance_consulting_64ic_speedometer_white_64ic_startup_64ic_target_64ic_team_64ic_testing_64ic_testing_checklist_64ic_testing_checklist_64ic_testing_white_64ic_three_times_faster_64ic_touch_64ic_touch_id_64ic_touch_white_64ic_transparency_64ic_ui_design_desktop_64ic_ui_design_mobile_64ic_ui_design_mobile_white_64ic_umbrella_64ic_umbrella_64ic_umbrella_white_64ic_up_and_down_scaling_64ic_up_and_down_scaling_64ic_users_64ic_users_white_64ic_ux_design_64ic_ux_design_desktop_64ic_ux_design_64ic_ux_design_white_64ic_vehicle_64ic_web_based_search_64ic_web_based_search_white_64ic_web_browser_code_64ic_web_browser_developer_mode_64ic_web_browser_user_64ic_web_development_64ic_web_development_white_64ic_web_portals_64ic_web_portals_64ic_web_user_64ic_web_user_white64ic_workflow_64ic_workflow_steps_64ic_workflow_steps_white_64ic_workflow_white_64ic_working_environment_64

All You Wanted to Know About Chatbot Platforms

While the global zeitgeist is often filled with movies, stories and news about the impending takeover of human jobs by robots, this may be closer to fiction than fact. Certainly, most people embrace robots in their lives.Whether it is asking Siri for the weather or using bots to book flights, robots are already a key part of human existence.


On the scale of 1 to Terminator, chatbots are actually impotent when it comes to global domination. Currently, AI-driven chatbots as a bot subclass can hardly conquer the world, but they can massively improve your business’ bottom line.

Why all the noise about chatbots?

‘Bot’ (short for ‘robot’) is a program that imitates a human activity. Chatbots imitate human conversation to a certain degree of success. It’s a conversational interface. They are best used for suggestions or answering questions on any topic: news, forex rates, a transport timetable, goods and service ordering, general information regarding operation of a company, and much more.

How chatbots solve business objectives

First of all, let’s define why your business may need a chatbot.

To implement a cost effective growth strategy. Customer support is costly. Most small and middle-sized entrepreneurs just cannot afford it. Automated communication with clients via chatbots is a cost-effective solution that, in addition, allows for scalability.


To capture leads. Competition for lead capture grows daily, especially in the eCommerce and FinTech fields. In that sense, chatbots can be a great way to capture a wavering customer. They provide an instantaneous and more effective way to communicate with customers on the platform they prefer (including various messengers such as. Facebook, Twitter, Whatsapp etc.).



1.To speed up customer service by automating customer requests. Most routine questions can be answered by a chatbot, 24 hours, 7 days a week. This increases the quality of customer service and saves money for business (this leaves managers to deal only with unordinary, complex issues).

2.To improve customer service and interaction. They act as a great conduit to potential or current customers when all of your other resources are exhausted.

3.To boost customer loyalty. An intelligently developed chatbot can improve the customer experience dramatically. Just look at the stats below!

The effectiveness of customer service chatbots at resolving customers' issues in 2017

Bad human customer service can damage companies.

Type of bots

Bot-helpers. Are you too lazy to check out  the weather on the Internet by yourself? Want to find out the best hotels in your area? That’s where bot-helpers come in. They provide requested information on any issue. eBay chatbot, skyscanner chatbot and others are some of the more famous ones.

Bots for fun (e.g. text games). They are widely used in online MMORPG games.

Bots for business. They can be integrated into a CRM, allowing a company to improve and automate non-essential processes, e.g., by sending notifications or emails.

Bots on news portals. They are used in the media sphere and serve to keep up your audience up to date with the latest content, such as articles, videos, etc.

Bots for eCommerce companies. They solve typical clients’ problems and answer frequently asked questions.

How to make the right choice for your business?

Here’s the important part. Your answers to these questions will help to decide whether or not you will need a chatbot and which kind.



-Who is your target audience and which platform does it usually use (Facebook Messenger, WhatsApp, Telegram, or any other)?

-What is the typical usage scenario for your customers (possible questions and answers)?

-What functions does your chatbot need to perform (e.g. engage/retain/consult/ entertain customers, or answer their FAQs)?

-Which business needs do you need a chatbot for?

-How much are you ready to spend?

-In what way are you going to market your bot?

How to build a chatbot?

There are three possible variants when it comes to chatbot creation. You can:



1.Purchase a ready-made product.

This option is a satisfactory one. Today, buying a chatbot is not a big deal. You can find various marketplaces for chatbots quite easily. For instance, here is one for Telegram.

Pros:

-Easily accessible.

-You can find the solution that will fit your business.

-You save time and money you might spend on development or search.


Cons:

-The offered bots are usually primitive and may not fully satisfy your needs.

-Bought bots are usually less flexible in case you want to make modifications.


2.Take advantage of self-service platforms to tailor a chatbot to the specific needs of your company.


This option allows all non-programmers to craft the chatbot according to your vision without writing any code, although some products require basic knowledge of code. The most popular option is a Chatfuel. Other interesting variants are Motion.ai and Botsify.


Pros:

-Such platforms let you create a unique solution that will meet your expectations 100%

-There is the possibility to integrate a chatbot with different messengers.

-Usually, there are comprehensive tutorials that facilitate the overall process of chatbot creation.

-You can introduce changes whenever you want.


Cons:

-Depending on the number of bots, messages, and other bells and whistles, the price may vary from very low to super high.


3.Develop a chatbot from scratch.

This is the most complicated option as all work must be performed on your own. Therefore, you have to be savvy in programming, e.g. to know how to develop an API platform or the Natural Language Processing (NLP) principles for more complex user input processing.


Pros:

-If you pick up a professional team of developers, you can create an incredible chatbot.

-Good developers usually implement the latest IT novelties that guarantee the best results.

-Programmers can not only develop you a chatbot, but also advise the best solution for your company.


Cons:

-You can wait a long time until your chatbot sees the light of day. Additionally, it’s not uncommon for a project to go through multiple iterations that can take from two to four months.

-If you will develop the chatbot by yourself, most likely you’ll need to have your own server infrastructure (hosting).


So, if you decided to hire a team of developers be ready to the following list of services you’ll have to pay for:

1) Define business logic: define your bot’s scenarios, either adapt to existing business logic, or create from scratch - 30-95 hours

2) One messenger integration such as Facebook, slack, WhatsApp - about 42-55 hours

3) Conversational intelligence


Simple Regular Expressions (SRE) or Natural Language Processing (NLP) - 60-186 hours

4) Bot analytics- 9-16 hours

The estimated cost in this scenario will be from $6000 to $12240.

Conclusion

All in all, if you understand that the only chatbot your business may need is a simple one, then you can safely look at ready-made solutions and self-serving variants. However, if your plans are huge and require complex functionality, then full-cycle development team of professionals is your best option.


K&C has recently developed effective solutions in the fields of e-health and FinTech. If a chatbot is what your business lacks, do not hesitate to reach out to us!

SHARE WITH FRIENDS
You might find this interesting
Our cases
Bosch Classic Cars - Digital Engagement Platform for 19K Vintage Car Owners
Our cases
Liferay Portal Performance Tuning Services for a Major Online Gaming Software Supplier
Web
Three Authentication Approaches to Keep Your Clients Safe
Our cases
How to apply React Native while developing heavy cross-platform mobile apps
Mobile
Reasons to believe in Ionic hybrid app
Web
SEO Tips & Tricks for Single Page Web Applications
E-book
How to Secure Web Product Development — FREE eBook
E-book
Digital Transformation: the Philosopher’s Stone of Economic Growth
Web,Outsourcing,Other
Angular 5 VS React.js – Who’s Going to Set the Tone in the Upcoming Year?
Web
Agile and DevOps are Key Drivers of Digital Transformation
Web
K&C insights: how to make your workflow work for you
Web,Other
GoLang: Features, Pros and Cons
Our cases
Reference: Major producer of auto electronics and spare parts
Outsourcing,Other
Hybrid, SaaS+PaaS, IoT: Cloud Trends to Catch in 2018
Web,Outsourcing,Other
Angular vs. React vs. Vue – Let the Fight Start!
DevOps
DevOps with Puppet: Tips on Setting it up for Configuring Servers
Web,Outsourcing,Other
JS Frameworks: The Trendiest Frameworks You Should Know
Our cases
Micro-service Architecture for New AngularJS Application - Case Study
Mobile
Native or Hybrid Apps: A Quick Comparison
DevOps
Installation and setting up: Nextcloud as a local network storage on CentOS7
Web
Centralized Logging with Logstash, Elasticsearch & Kibana
Web
A Guidance for Keeping Your Web Development Project Within the Budget: Three Key Pillars
Web
Plan to Succeed: 4 Tips for Building Scalable Software
Web
Microservices… when do we need them?
Web
Debunking imaginary shortcomings of cross-platform frameworks
Our cases
Portal Performance Tuning For Major German Travel Agency
Web
Technologies that Foster Digital Transformation
Web,Other
How to Make Your Web Solution Rock: 7 Areas to Check
Web
4 Time-Saving Ways to Test Your Cross Platform Mobile App
Web,Outsourcing,Other
Angular 5.0.0 – A Better Version of Itself
E-book
Top Tools for Cost-Effective Web Development — eBook
Web
A secret formula of an agile dream team
Web
Cloud Deployment: Overview of Options
Web
How to Motivate Your Dedicated Team to Work with Legacy Projects
Web,Our cases
White Label: A Customized Software Solution from a Business and Tech Perspective
Web
Cost efficient technologies
Web
Scaling software solutions - how it works
DevOps,Outsourcing,Other
How to setup Kubernetes cluster on AWS
DevOps
Docker: Virtualize Your Development Environment Right
Web
When Microservices Help Make Future-Ready Products
Outsourcing,Other
How to Ramp up Your Team Wisely
Outsourcing,Testing
How the QA Team Tests Your Project
DevOps
How We Manage Our Infrastructure with Chef
Our cases
Reformation of Deployment Cycle for Bosch Classic Cars Portal
Our cases
Fast and Lightweight Mobile Application based on PhoneGap/ Cordova
Our cases
Drivelog.de — Web Marketplace for Car Owners and Service Providers
DevOps
Use case: how to build and run Docker containers with NVIDIA GPUs
DevOps
How We Use Ansіble for Configuration of Our Environments
Web
Angular 2.0 vs Angular 1.4. What fits you best?
Other
Big Data: Why Your Business Needs it ASAP
Web,Outsourcing,Other
How a Company Can Benefit from White Label: K&C experience
DevOps
How to Build a Rancher & Docker Based Cloud
DevOps
Setting Up: Traefik Balancer In Rancher Cloud
E-book
Determining Approaches to Mobile App Development
Web,Other
Dedicated Teams for Web Development: Choice Criteria to be Checked
Web
Angular 4 vs React – what to choose in 2017
Outsourcing
The BPM in the Microservice Environment
DevOps,Outsourcing,Other
ROCKET.CHAT as an internal messaging system and helpdesk platform
Web
Monolith, Microservices, Serverless... Are We in the Middle of the Way?
Web
JQuery vs. Angular: Ad Astra per Aspera
DevOps
How to start services on Linux
Web
Advanced Technologies for Marketing Automation
Web,Outsourcing
Node.js vs. Angular.js – Two Sides of the Same Coin
DevOps,Outsourcing
AWS DevOps: A New Way to Run Business
Web,Outsourcing
Why It’s Better to Use Vue.js than Angular and React in 2018
Web,Outsourcing
Migration from Angular 1 to Angular 5
DevOps,Outsourcing
Information Security with AWS DevOps
Other
Europe’s Big Payments Directive PSD2
Our cases
The Platform Providing Event Organization
Web,Outsourcing,Other
Golang vs. Node.js
Our cases
VAIX - Fault tolerant infrastructure for 24/7 high-load machine learning service
Web,DevOps,Our cases
Our case: Marketplace for gaming goods
Web,Outsourcing
Angular 6 Will Be A Hit
Web,Outsourcing
Web App Security 101: Keep Calm and Do Threat Modeling
Web,Outsourcing
What's New in React 16.3